Shipping policy

How are delivery charges calculated?

Delivery costs depend on the destination, weight and size of your order, as well as the delivery method you choose. You can see the exact delivery costs during the checkout process, before finalizing your purchase.

 

What delivery options do you offer?

We offer several delivery options, including standard and fast (in 48h) The choice of delivery options depends on the destination and weight of your order.

 

Are delivery charges refundable?

Delivery charges are non-refundable except in the event of an error on our part or a defective product.

 

Can I track my delivery?

Once your order has been dispatched, we will send you a confirmation email containing a tracking link. You can also track the status of your order by logging into your account on our website.

 

Do you offer free delivery?

We offer free delivery on orders over a certain value. Details and conditions of the free delivery offer are available on our website.

 

What to do if my order

If you have not received your order within the estimated delivery time, please contact us by email or telephone. We will do our best to resolve the problem and keep you informed of the status of your order.